At Nkhotakota Pottery Lodge, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This policy outlines how we collect, use, and safeguard the information you provide when visiting our website or staying with us.
1. Information We Collect
We may collect the following types of information:
- Personal details (such as your name, email address, phone number) when you make a booking or contact us
- Payment and billing information when reservations are made
- Details related to your stay or event bookings (e.g., room type, arrival date, preferences)
- Information you provide through forms, emails, or feedback submissions
2. How We Use Your Information
Your information is used to:
- Process reservations and respond to inquiries
- Provide customer service and support
- Improve our services and guest experience
- Send important updates or promotional offers (only if you opt-in)
3. Information Sharing
We respect your privacy. Your information will not be sold or shared with third parties except:
- When required by law
- To trusted service providers who assist us in operating the lodge (e.g., payment processors) under strict confidentiality
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, please be aware that no method of online transmission or storage is 100% secure.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Request that we delete your data (where applicable)
To exercise these rights, please contact us directly.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
7. Contact Us
If you have any questions or concerns regarding this policy, please contact us at:
Nkhotakota Pottery Lodge
📧 Email: office@nkhotakota-pottery-lodge.com
